Good questions. Clear answers.

Loose Work PH provides remote administrative and business support services, including phone and chat support, appointment scheduling, data entry, billing, bookkeeping, document preparation, research, and more. Our assistants handle routine yet essential tasks so you can focus on running and growing your business.

Unlike independent work-from-home assistants, our team works in a supervised office environment. We provide backup staffing arrangements, experienced supervisors, reliable high-speed internet with Starlink backup, and portable generators to help maintain service continuity.

No. Our assistants work from our office in the Philippines, where they receive supervision and operational support.

Our designated supervisors oversee daily productivity, efficiency, and compliance with company policies. You remain in control of your assistant’s tasks, workflows, and expectations, including reviewing work for accuracy and quality.

Choose a support package, discuss your requirements with our team, and complete the service agreement. We’ll coordinate onboarding and help your assistant become familiar with your processes and expectations.

We offer flexible scheduling based on your business needs. Whether you need support during your regular business hours or outside them, we’ll discuss a schedule that works for you.

Not necessarily. Our Intermittent Plan provides a minimum of 40 hours that can be used within six months, making it suitable for occasional tasks, short-term projects, or fluctuating workloads.

Our standard rates start at $10/hour for Full-Time support, $11/hour for Part-Time support, and $12/hour for Intermittent support. Each package has its own minimum-hour requirements. There are no registration fees.

Yes. You can combine packages based on your workload and the level of assistance your business requires.

Yes. Additional packages can be arranged to accommodate a higher volume of work.

No. You are billed for active working hours, not your assistant’s lunch or break periods.

Our time-tracking system records the hours spent on assigned work, with supervisor oversight.

All packages are pre-paid using bank transfers, debit/check card, or check. We apply surcharges for credit card payment.

We charge time and a half for services done on US major holidays upon request.

Business-related outsourcing expenses may qualify as deductible business expenses, depending on your circumstances and applicable tax laws. We recommend consulting your accountant or tax adviser.

Loose Work PH uses encrypted remote connections and established data-access procedures. Access can be restricted or terminated when needed. Specific security controls and any ISO 27001 certification applicable to Loose Work PH connectivity should be confirmed with our team before granting access.

Our assistants receive confidentiality and data-security training and follow established access procedures. We work with clients to determine appropriate system permissions and safeguards for their information.

Yes. Loose Work PH understands the importance of the privacy and security of Protected Health Information (PHI) and strictly complies with applicable HIPAA requirements. An assigned Privacy and Security Compliance Officer directly manages day-to-day operations to ensure compliance with applicable HIPAA regulations and guidelines. Discuss your specific requirements with our team and establish the appropriate Business Associate Agreement (BAA) before sharing PHI.

Yes. Loose Work PH will provide and sign a Business Associate Agreement (BAA), formally establishing our responsibilities to safeguard Protected Health Information (PHI) in accordance with HIPAA requirements.

We have backup staffing arrangements to help maintain continuity when an assigned assistant is unavailable.

Our office uses reliable high-speed internet with Starlink as a backup connection. We also have portable generators to provide backup power and help minimize service disruptions.

Yes. You may cancel your service at any time within the first 30 days. After the initial 30-day period, a two-week notice is required for cancellation.